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A SURVEY OF EXPERTS SHOWS THAT THEY
EXPECT MAJOR TECH ADVANCES BY 2020, AS THE
PHONE BECOMES A PRIMARY DEVICE FOR ONLINE ACCESS,
VOICE RECOGNITION IMPROVES, AND THE STRUCTURE OF
THE Internet itself improves. THEY DISAGREE ABOUT
WHETHER THIS WILL LEAD TO MORE SOCIAL TOLERANCE,
MORE FORGIVING HUMAN RELATIONS,
OR BETTER HOME LIVES.